Privacy Policy
This Privacy Policy describes how SiteMapper collects, uses, and safeguards your personal information when you access our services.
Last updated: November 14, 2025
1. Information We Collect
We collect information you provide directly, such as your name, email address, billing details, and project content you upload. We also collect usage data automatically, including device information, log data, and analytics on how you interact with SiteMapper.
2. How We Use Your Information
We use personal information to provide and maintain SiteMapper, process payments, deliver customer support, personalize your experience, and send important notices about the service. We may also use aggregated, non-identifiable data to improve product performance and develop new features.
3. Legal Bases for Processing
Our processing of personal data is grounded in one or more of the following legal bases: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving SiteMapper.
4. Data Retention
We retain personal information only for as long as necessary to provide SiteMapper, comply with legal obligations, resolve disputes, and enforce our agreements. Project data and account information can be deleted upon request, subject to any legal requirements.
5. Third-Party Services
We may share your information with trusted service providers who assist us with infrastructure, analytics, customer support, payment processing, and communications. These partners are bound by contractual obligations to safeguard your data and use it only as instructed by Alternate Pro Limited.
6. International Data Transfers
Your information may be transferred and processed outside of your home country where data protection laws may differ. We implement safeguards, such as standard contractual clauses, to ensure your data remains protected according to applicable legal standards.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also withdraw consent or object to processing. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.
8. Security
We implement administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no system can be guaranteed to be completely secure, and you share responsibility for protecting your account credentials.
9. Children’s Privacy
SiteMapper is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will take steps to delete it.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the service or by email. Continued use of SiteMapper after an update signifies acceptance of the revised policy.
11. Contact
For questions or requests related to this Privacy Policy, email us at hello@alternate.pro.